Refund Policy

Effective Date: 25 September 2025

This Refund Policy is part of and incorporated into the Terms of Use governing your use of the Solvi mobile application and related services. Any capitalized terms not defined in this document carry the same meaning as outlined in the Terms of Use.

1. Subscription Cancellation

We understand that circumstances can change, and you may need to modify or end your subscription. Cancellation procedures depend on the platform through which your subscription was originally purchased:

• If you subscribed via the Solvi website: You can cancel your subscription at any time by contacting us at support@solvi.club or via customer portal of our billing partner Stripe.
• If you subscribed via the Apple App Store:You will need to cancel your subscription through Apple’s system. Follow Apple’s steps here.

Note: Simply uninstalling the Solvi app does not cancel your subscription. To stop recurring charges, you must cancel through the appropriate platform as described above.

2. Refund Eligibility

Refunds are subject to the platform used for the initial purchase:

2.1 Subscriptions via Apple App Store

If you purchased your subscription through the Apple App Store, Solvi cannot issue a refund directly. Refund requests must be submitted to Apple following their refund policy.

2.2 Subscriptions via the Solvi Website

In general, subscription fees paid through the Solvi website are non-refundable, and we do not provide credits or partial refunds for unused time.

However, you may be eligible for a refund if the following conditions are met:

• The subscription was purchased directly from the Solvi website, and
• You request a refund by contacting support@solvi.club within 30 days of the original purchase date.
• This refund policy also applies to subsequent renewals, provided the refund request is submitted within 30 days of the charge.
• If your request meets the criteria, we will review it and notify you of our decision. Approved refunds will be issued to your original payment method by our payment provider - Stripe.
• Please note: Due to the digital format of certain materials (such as downloadable workbooks), these products are non-refundable once accessed or downloaded.

3. Managing Your Subscription and Account

To stop recurring charges or delete your account, you must cancel your subscription. You can do this by following steps described in section 1 of that Refund Policy. Again, removing the app from your device does not automatically stop billing.

4. Language and Interpretation

This policy is provided in English. Translations are offered solely for convenience. In case of any conflict between the English version and a translated version, the English version will take precedence.